Guest Reviews

Friendliness- the whole Lexus team and general manager James whom even came over to meet us Afran and Mustapha Were wonderful to deal with- extremely patient , honest, No pressure tactics A sincere Willingness to make it “ work” A Dozen beautiful roses on pick up day were the “ finishing” touch- they lasted two weeks

Guest:
Date: 2019-05-30
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This is my second Lexus, They are always very efficient and knowledgeable. Mustapha is a pleasure to work with as well as the rest of the staff.. Thank you once again for the great service.

Guest:
Date: 2019-05-28
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Doaa was amazing and helped me get into great nx 300 wow couldn't ask for better!!😀

Guest:
Date: 2019-05-13
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My experience with Lexus of Windsor was phenomenal. So great, in fact, I ended up getting a 2019 IS 300! I was in Windsor to visit family and was intrigued by the IS 300, so I decided to give the dealership a visit. I was greeted by Mustapha who not only showed me around but spent almost 2 hours answering questions and concerns I had. The best part about Mustapha is that he made us feel like family. He was courteous, professional, and genuine in every way. I had a very specific budget in mind and Mustapha went out of his way to help me get the best deal possible. Considering how big of a decision purchasing a car is, I really appreciated how patient Mustapha was with me during the whole process! It was definitely love at first sight for me and the IS 300 and thanks to Mustapha and Lexus of Windsor I got to take her home! Thank you for such a wonderful experience. If anyone is looking to join the Lexus family, I definitely recommend contacting Mustapha at Lexus of Windsor!

Guest:
Date: 2019-05-08
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My service I received at Lexus of Windsor was exemplary. Mustafa, the sales manager, handled the pricing negotiations. He was upfront and direct about his bottom line – no pressure, no trickery. We were able to arrive at a mutually agreeable price very quickly. The star of this review has ought to be Mr. Teckle Yosief, the salesperson who handled my entire purchasing experience. Teckle made my experience at Lexus of Windsor an absolute pleasure. He was always polite, personable, and worked hard to satisfy all of my requests with regards to the reconditioning of the car. Teckle went above and beyond by keeping me updated throughout the process with photographs. My used vehicle was also missing its secondary key as the previous owner neglected to turn it in to the dealership. Teckle remained attentive to the issue even after the deal had closed and the purchase money was paid. The key was very well-packaged and promptly mailed to me in Toronto once he retrieved it from the previous owner. Never have I been so happy to give a car salesman my business and I will be sure to return to him in the future. I would recommend Lexus of Windsor to my fellow residents in Toronto without reservation. Their vehicles are priced lower than dealerships in Toronto and the service is top-notch – both these factors justify the road trip out west for me.

Guest:
Date: 2019-05-06
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This was the first time we had walked into Eastway Toyota. Doaa greeted us with a smile and showed us around. She took her time and explained all the car features with great details and answered all our questions. The manager is very humble, we enjoyed our conversation with him. Doaa, the manager and Christina were simply outstanding throughout the process. Loved the service and had a great experience buying a car. Thank you!

Guest:
Date: 2019-04-24
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This was my best ever car buying experience. Doaa Abu Ras and the entire staff at Lexus of Windsor were extremely welcoming and did whatever they could to make me feel comfortable and valued. I would highly recommend Doaa and this dealership to any and all who ask.

Guest:
Date: 2019-01-11
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I had a wonderful experience with Lexus of Windsor and would highly recommend their expertise and professionalism. I was previously a Mercedes girl, and with the help of Doaa, and her team, Mustapha and Jordan, I was eased into a new Lexus and I couldn’t be happier. Service was top notch and their appreciation gifts were a very classy touch. Thank you Doaa my Lexus girl!

Guest:
Date: 2019-01-09
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I just purchased an RX from Windsor Lexus And it was a great experience ! Doaa 👍👍 and Mustafa both went above and beyond To make sure I was happy! Also Christina Very professional staff and i would highly recommend! .

Guest:
Date: 2019-01-06
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I Stopped by at Lexus to look at cars and was greeted by Duaa. She took the time to show me around and made me feel at home. She was very professional and answered every question and made my decision very easy. Also the sales manager Mustapha was very nice and professional. Between the two of them I was able to lease a car within my budget and I would highly recommend them to my friends and family.

Guest:
Date: 2018-12-18
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Very professional staff kind, courteous and very knowledgeable about the vehicles. My wife and I went in for a browse and ended up purchasing two cars with the help of the general manager Mustapha. No pressure tactics he looked out for our best interests. Definitely recommend that you check Mustapha and his great staff out if you are interested in purchasing a vehicle with no pressure.

Guest:
Date: 2018-10-12
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We dealt with Doaa at Lexus of Windsor. Our second Lexus vehicle. Pleasant, friendly and efficient. What I appreciated most was her clear and concise speaking voice. I am elderly and my hearing leaves much to be desired. Doaa was the answer to my prayers--- I never once had to ask her to repeat anything. She delivered our crossover RX350 to the door, programmed the garage door on the vehicle. Made sure we were completely familiar with all the main features. What can I say? Thank you Doaa for the best vehicle purchase ever. Regards from Don. Cookie.

Guest:
Date: 2018-10-01
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Thank you Doaa you answered every one of my questions and made me feel 100% comfortable with my decision. Love the car and definitely love you for the great experience! Venesia

Guest:
Date: 2018-09-26
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Just wanted to share my experience with Doaa over at Lexus. She was amazing. Very friendly and courteous. Also full of energy. I could tell she really enjoys her job. I would highly recommend her if you are looking for a vehicle.

Guest:
Date: 2018-09-24
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Excellent service! I brought my car for service, everything was done quickly. I was provided with a shuttle and a great driver! Thank you, Amir, for checking my car! It is an absolute pleasure to deal with Lexus of Windsor Service Department!

Guest:
Date: 2018-08-30
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Excellent service! I brought my car for service, everything was done quickly. I was provided with a shuttle and a great driver! Thank you, Amir, for checking my car! It is an absolute pleasure to deal with Lexus of Windsor Service Department!

Guest:
Date: 2018-08-30
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Excellent customer service. An absolute pleasure dealing with them. Doaa was amazing and the general manager Mustapha made this experience a great one. I would recommend Lexus of Windsor to anyone looking for a vehicle.

Guest:
Date: 2018-07-27
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Excellent customer service. An absolute pleasure dealing with them. Doaa was amazing and the general manager Mustapha made this experience a great one. I would recommend Lexus of Windsor to anyone looking for a vehicle.

Guest:
Date: 2018-07-27
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